Return policy


REFUND POLICY

 

The purchases on Officina naturae’s website are regulated by the Italian law for online trading services.

If you change your mind and decide you do not want the good or if you have received an item that you did not desire, you have 14 working days from the date of delivery to exercise the right of withdrawal, so the ability to return the product and be refund of the expenditure.

To exercise the right of withdrawal, send back the parcel within 14 days of receipt of the merchandise. We will accept without hesitation the return of any article, as long as the goods are unopened and in good condition, and we will refund the full amount.

You will be responsible for the cost and safe carriage of returning the parcel, so please unsure that the goods are packed correctly, include in the shipping carton a copy of the delivery note (or invoice, when required), and send it to:

 

Officina naturae

Via del Capriolo 3

47923 Rimini (RN)

ITALIA

tel. 0541 790715 - f. 0541 901063

 

RETURN POLICY

 

In the unlikely event of your order being supplied incorrect or damaged in transit, please let us know within 5 working days via email (export@officinanaturae.com) citing "damaged goods" in the subject of e-mail (or call 0541 790 715), we will arrange the replacement of the good.